❗ Cases Eligible for Refund or Replacement

We only offer refunds or replacements in the following situations:

• You received a damaged product

• You received a different item than what you ordered

⏱ You must report the issue within 48 hours of delivery

Clear photos of the product and the packaging must be provided.

💰 Compensation Process

If the issue is confirmed, we offer the customer one of the following options:

✔ Full refund

(No need to return the product)

✔ One-time free reshipment of the correct product

Based on the customer’s preference.

⚠️ Products cannot be returned, shipped back to Germany, or sent back to our warehouse.

🚚 Shipping & Costs

• If the product was damaged or incorrect, Bab Almania will cover the replacement shipping costs.

• In all other cases, return shipping costs (if applicable) are the responsibility of the customer.

❌ Non-Eligible Items

• Opened or used products

• Products without photo evidence

• Claims reported after 48 hours of delivery

• Items purchased by mistake or due to a change of mind

• Dietary supplements or cosmetic products once opened, for any reason

• Any product that has been tampered with after delivery